Privacy Policy | RoomiesMatch

1. Introduction

RoomieMatch SG ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at roomiematch.sg, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Data We Collect

Account information: Name, email address, and password when you register.
Profile information: Age, gender, occupation, nationality, pass type, lifestyle preferences, and profile photo.
Listing information: Property details, photos, rental preferences, and contact details you provide when posting a listing.
Identity verification documents: Government-issued ID or relevant passes submitted for user verification.
Payment information: Payment is processed by Stripe. We do not store your card details.
Usage data: Pages visited, listing views, and interaction data for platform improvement.

3. How We Use Your Data

To operate and improve the RoomieMatch SG platform.
To display your listing to prospective tenants.
To verify your identity and maintain platform safety.
To process payments and manage subscriptions.
To send you service-related notifications (e.g. listing expiry, interest requests).
To respond to your enquiries and support requests.
To enforce our Terms & Conditions and prevent fraud or abuse.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

Verified users: Contact details on listings (phone/email) are only visible to users who have completed identity verification.
Service providers: Stripe (payments), Airtable (internal analytics), and Base44 (platform infrastructure).
Authorities: Where required by Singapore law or to protect the safety of users.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us. Verification documents are deleted once verification is complete.

6. Your Rights (PDPA)

Under Singapore's PDPA, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Withdraw consent for certain uses of your data.
Request deletion of your data, subject to legal obligations.

To exercise these rights, contact us at hello@roomiematch.sg.

7. Cookies

We use essential cookies to maintain your session and improve your experience. We do not use advertising or tracking cookies.

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. Please keep your login credentials confidential.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use of RoomieMatch SG after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact:
RoomieMatch SG
Email: hello@roomiematch.sg